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Missed Appointments

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Missed Appointments in August 2017




66 GP Appointments

(This equates to 11 hours worth of appointments wasted)


90 Nurse/Health Care Assistant Appointments

(This equates to 15 hours worth of appointments wasted)




It's essential that if you no longer need or can't attend your appointment for some reason, please cancel it.


How can I cancel my appointment?


There are a few different ways you can cancel your appointment:

  • Via telephone - call one of our team on 0121 550 4917 and cancel your appointment

  • Via text message - you should have received a text message reminding you of your appointment, if you no longer need your appointment, text back CANCEL to the number.


If you would like to apply to receive text reminders about your appointments, please click here.


  • Via Patient Access - if you already have an account on Patient Access, navigate to your appointments page and follow the links to the cancel appointment option.


If you would like to apply for access to Patient Access, please click here.